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The AA is the largest motoring organisation in the UK, with more dedicated patrols than anyone else.
In order to maintain and improve its leading levels of customer service and technical support, the AA wanted to install a laptop in every vehicle in the yellow fleet.
Having approached MotionTouch to help to design and manufacture a mount for the laptops in the vehicles, there were a number of challenges that needed to be overcome on the project. Foremost of these was the health and safety implications on fitting the laptops into 14 different types of vehicle.
In the design stage it was important to evaluate each of the 14 vehicles for which the solution was required. MotionTouch engineers had to design a modular solution which met the requirements of the different vehicles.
MotionTouch worked closely with the unions to ensure user acceptance. The product was also designed in accordance with the requirements and recommendations of the following bodies:
MotionTouch also subjected the product to the following rigorous testing:
Finally, MotionTouch designed the installation process for the vehicles, the installation training for the AA's engineers and the warranty support procedure.
The VMM011 laptop vehicle mount is designed to be stored beside the passenger seat whilst driving, then easily assembled and operated from the passenger seat.
The positioning of the device in the passenger seat offers the following ergonomic benefits:
MotionTouch worked closely with AA fleet management, unions and its business group to meet all of the company's requirements and deliver the complete solution in an 8 month time period. This enabled the AA to rollout its award winning IT technology on time and on budget. The solution also enabled the AA to increase productivity and increase their customer service levels.
Henry Powell, Director of MotionTouch says "The project was tremendously rewarding. Once we had broken the project down in to constituent parts we were able to work in close partnership with a number of AA's departments to ensure that we met all business and timescale objectives".
Whether you need to outsource product development or make a great idea a reality, we can help you with all aspects from concept design through prototype to manufacture.
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